We support over 45 payment methods, ranging from standard credit/debit cards or PayPal to regional payment methods or online wallets.

We accept over 99 payment currencies.

On our 2checkout payment platform, we strive to make the purchasing process as convenient as possible for customers worldwide. We accept payments in various currencies to accommodate our global community. Some of the most commonly accepted currencies include:

• US Dollar (USD): Widely used for international transactions.
• Brazilian Real (BRL): Since Hotmart is a Brazilian company, the local currency, the Brazilian Real, is often used for transactions.
• Euro (EUR): Accepted in many European countries.
• British Pound (GBP): The currency of the United Kingdom, also accepted.
• Japanese Yen (JPY): The currency of Japan.
• Mexican Peso (MXN): Used for transactions in Mexico.
• Other Currencies: In addition to the mentioned currencies, Hotmart may accept various other currencies.

When making a purchase in our store, you typically have the option to select your preferred currency. We're here to ensure your experience is as seamless as possible! 😊

One of the great advantages of selling by download is the immediate delivery of the product anytime, day or night. So, once the payment is accepted, it's just a matter of seconds until you receive the emails.

Yes, the buyer can choose from over 20 languages. Some languages can be accessed directly on our website, while others can be selected during checkout.

2Checkout, now known as Verifone, is a payment processing platform that typically accepts a wide variety of currencies to meet the needs of businesses and customers worldwide.

All of our products are available for download only. Simply visit the product's purchase page, where you will find all the necessary information. Then, follow the corresponding purchase buttons, and you will be redirected to the checkout provided by Hotmart, our trusted online payment provider.

We do not offer physical (boxed) products.

1. Instant Delivery: We choose to offer digital products so you can access them immediately after purchase, without the need to wait for physical shipping. This ensures convenience and time savings.

2. Eco-friendly: The decision not to send physical products helps reduce the carbon footprint, contributing to a more sustainable environment by avoiding the use of packaging and physical transportation.

3. Global Access: By offering digital products, we can serve customers worldwide, regardless of their geographic location. There are no limitations on international shipping or additional costs associated with transportation.

4. Reduced Costs: Distributing digital products eliminates costs associated with manufacturing, storage, and shipping of physical products, which can result in more affordable prices for our customers.

5. Simple Updates: With digital products, we can provide instant and ongoing updates to ensure you always have the latest version and best features available.

6. Free Space: By choosing digital products, you don't have to worry about finding space to store physical items, making it easier to organize and access your content.

There are no local resellers selling our instruments. They can only be purchased via direct download from our website. Buying from any other source is considered illegal.

Once you complete the online transaction (see below), you will receive an email (usually within a few seconds) containing all the necessary links for our product(s): content files for PC and Mac, installation guides, and more. It's crucial that you enter your email address correctly during checkout; misspelled email addresses won't work!

The online transaction is completely secure. If, for any reason, you can't download the files, you will receive a refund. However, this has never happened so far.

2Checkout, our purchasing and transaction provider, operates multiple servers worldwide, ensuring that the links are always functional.

The links you can view after the transaction and receive by email are valid for 1 month. During this period, you can download as many times as needed.

No, by clicking on BUY on the product page, you will simply (and securely) be redirected to the payment page. The final purchase is clearly indicated and cannot be completed until all the necessary information is entered.

Absolutely! After ordering a product and completing the payment, you will receive an email with download links, sent by our transaction partner, Hotmart. It's entirely up to you when and where to download the instrument(s) – this can be done later (within 1 month) from any other computer. We want to make this as convenient as possible for you!

Our instruments are carefully designed and programmed on an advanced platform licensed by Native Instruments, a company based in Berlin. Kontakt, available in the full version or as the free read-only Kontakt Player, which you can download from our website, serves as the core of our software. It can be used as a standalone application or as a plugin in virtually all possible setups. You can easily integrate Kontakt into your Digital Audio Workstation (DAW) such as Sonar, Cubase, Nuendo, and many others.

You can download the Kontakt Player by accessing our "Kontakt Software" page in the menu. We're here to make the process as straightforward as possible for you to start enjoying our amazing musical features!

Our prices are set at the lowest possible level. They are the same for everyone - we do not have special prices for specific user groups. We want to ensure that everyone has access to the same opportunity!

If you have entered an incorrect or misspelled email address, the system will be unable to send the purchased content or communicate with you. However, don't worry, it's not a major issue. Please contact us to let us know about the error, and we'll be happy to help resolve it for you.

Unfortunately, we do not offer trial or demo versions due to various technical reasons, including copy protection mechanisms.

However, we have done our best to showcase our instruments in numerous demonstrations, many of which are created by our customers themselves. This transparent approach has proven to be perfectly adequate, providing more than enough information for potential buyers.

If you haven't backed up your data, or if the backup is no longer available or not working, please send us an email with the name(s) of the lost product(s) associated with the order number. We will create new personalized product download links for you. Please note that this service requires additional work and server space, so there is a small fee associated with it. To avoid this charge, we recommend making an immediate backup of the downloaded files, for example, on a CD/DVD or another device.

Our instruments are compatible with Kontakt full version 5.8 or later. If you're using Kontakt Player, don't worry, you can still enjoy our products by following the steps on our kontakt software page.

Absolutely! Our instruments were developed in the full version of Kontakt. The great thing is that libraries built in this version don't require serial numbers, so you can install them on multiple systems without any restrictions or activation limits.

Of course, you can install our products on as many computers as you like. This is a completely legal procedure provided to users of the full version of Kontakt. We want to make using our instruments as easy as possible for you!

The information about the size of each file can be found near the purchase button on the product page, right above the price.

Unlike conventional sample libraries that require gigabytes of pre-recorded samples with fixed articulations, our instruments require much less disk space because it's our technology that makes the samples 'come to life' and creates various articulations.

The instrument size on your disk, after installation (excluding the Kontakt software), will be approximately the same as the downloaded product files mentioned above.

Our products don't require online activation, so you can use them without internet access. We want you to have the freedom to create music wherever you are!

You can use our products on both Windows and Mac computers, depending on which operating system your Kontakt is installed on. We want to give you the flexibility to make music on whichever platform you prefer!

Our instruments work wonderfully well with wind and breath controllers. To further enhance the experience, we've introduced the 'Wind and Breath Controller Mode.' Our customers have confirmed excellent responsiveness and intuitive control of the instruments. Which wind controller is the best? Well, that's a matter of personal preference. The most commonly used ones are the Roland Aerophone and the AKAI EWI. The choice is yours to explore and make the most of!

Absolutely! Our product is fully compatible with MIDI controller keyboards. You can use it without any issues and make the most of all its features.

Our products support a variety of operating systems. On PC, you can use Windows 7, Vista, or XP, whether in 32 or 64 bits. If you're using Windows, it's essential to have the latest Service Pack installed. On Mac, our products work on Intel-based systems, covering Mac OS 10.5, 10.6, 10.7, and also OS X 10.9 to 10.12

Yes, our products are compatible with Windows 10 as long as you have the latest Service Pack installed. They are also compatible with Windows 7 and 8.

Our products offer full functionality on both 32-bit and 64-bit systems. The choice between them depends on your system specifications and personal preferences.